The opportunities are in place for healthcare providers to massively reduce costs while improving the quality of care, through intelligent logistics and diagnostics. However current machine learning systems are unable to reliably forecast patient demand, and are “black boxes” that neither staff nor patients can comprehend. 

Causal AI understands, explains, predicts and shapes the healthcare ecosystem, enabling providers to deliver more efficient care with superior clinical outcomes

Going beyond clinical support, AI can optimize the entire healthcare enterprise

Despite major advances in medical science, healthcare systems face an inevitable growth in demand fuelled by an ageing population and increasing patient expectations. Providers could turn to Machine learning to drive efficiencies, but current AI techniques often fall short:

  • Even state-of-the-art ML techniques are known to fail at predicting patient flows accurately, providing little return on investment
  • Non-causal ML techniques based on pairwise relationships will necessarily overfit to the past, leading to risks that are intolerable when managing sensitive supply chains or fraud issues


Optimizing patient flow improves the quality of care, facilitating a smoother patient journey with measurably better clinical outcomes, while simultaneously reducing healthcare costs by as much as 4%. The best practice is to leverage big data to forecast patient demand, but today’s machine learning systems can’t anticipate abnormal demand surges or take account of healthcare interventions.

causaLens produces reliable, robust patient demand estimates, and can evaluate the impact of staff reallocation and hospital re-engineering on patient flow. Models built with Causal AI are transparent, enabling healthcare providers to easily explain interventions to all stakeholders.

Supply chain optimization is a priority for all participants in the healthcare ecosystem, and can have a significant impact on costs, clinical outcomes and the patient experience. However, current machine learning approaches fail to make reliable demand predictions during health crises and disruption, precisely when they are needed most.

causaLens enables more agile epidemiological forecasting that adapts three-times faster than standard technologies to crises. Causal AI can also evaluate hypothetical “what if” scenarios, to de-risk the supply chain and manage uncertainty.

Healthcare fraud accounts for approximately 2% of healthcare spending in Europe, and 10-20% of health insurance claims involve some element of fraud. Huge data volume and extreme class imbalance between genuine and fraudulent claims make it infeasible for humans to manually detect fraud. While AI is needed, current fraud detection systems generate large numbers of false positives. Causal AI facilitates human-machine collaboration, combining expert insight into the drivers of fraud with reliable causal modelling. 

Hospital readmissions needlessly drive up healthcare costs for governments and insurers, and often also lead to worse patient outcomes. causaLens can detect the causal drivers of readmissions, enabling healthcare providers to preemptively address root causes and minimise unnecessary costs.

Why causaLens

Which level is your organisation in?


No Machine Learning

  • Do you think it would take you years to become an AI-driven Enterprise?
  • Is the value of your enterprise’s data asset largely unrealised?
  • Are the predictions, insights and business decisions compromised due to human error?
  • Are resources wasted improvising solutions to problems that could be better solved with ML?

Manual Machine Learning

  • Is it hard to build and retain data science teams?
  • Does it take months or years to achieve real business impact?
  • Is the team mostly reactive, responding to requests from business functions for analytics?
  • Does your team spend their time implementing repetitive & expensive processes?

Automated Machine Learning

  • Do you find that generic Data Science Platforms overfit & underperform in healthcare?
  • Do you have trouble translating predictive models & predictions to real value for the business?
  • Are generic platforms not flexible or transparent enough while failing to incorporate your domain expertise?

Start optimizing your business today

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